Returns & Refunds: Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. If the return is a result of our error, we'll even pay the return shipping cost. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 6 days of receipt. After receiving a Return Authorization (RA), you will have 15 days to return the item back to us. To return an item, just send us an e-mail with your order number and the reason for the return (item was damaged, etc.) and we'll get back to you ASAP. You must first contact us to obtain a Return Authorization (RA) Number before sending your item(s) back. Failure to obtain an RA Number before returning your item(s) will cause additional cost and delay. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Please note: on the RA authorization, Healthy Spectrum reserves the right to refuse refunds based on each individual case, however it is our goal to provide good customer service to our customers and typically do not anticipate any problems with normal refunds caused by defects that may occur from time to time. This is part of the Manufacturing world. On the RA authorization form you will have the opportunity to apply a your refund directly to another purchase on-line if you so choose once we receive the product into our office, which would allow for nearly a 1/2 pointed turn around time to receive another product. We appreciate your business and patience as we better our Customer Service skills and welcome your comments, praises, and concerns always.

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